Discover how our AI Sales Agent engages customers, scales with your business, and personalizes conversations. Learn about its dynamic features like real-time appointment booking, empathy simulation, data security, and seamless CRM integration to enhance your sales process.
1. What does your AI Sales Agent do?
Our AI Sales Agent engages with customers in real-time conversations, guiding them through the sales process and booking appointments. The AI dynamically responds to customer input, providing answers to queries and ensuring a smooth user experience.
2. How does your AI handle customer conversations?
Our system uses multiple AI agents:
Transcriber Agent: Parses customer input and stores it in a structured format (JSON) for lead management.
Flow Manager: Detects where the user is in the sales flow and triggers the appropriate next step.
Interviewer Agent: If the customer is in the sales flow, this agent continues the conversation by asking questions or answering queries using our database.
Support Agent: If the customer is not in the sales flow, the support agent steps in to provide assistance, answering questions to keep the conversation on track.
3. Is your AI human and empathetic?
While our AI isn’t human, it is designed to simulate empathy. We tailor responses to reflect your brand’s tone of voice and guidelines, ensuring that the conversation feels personal and empathetic. Compared to no response or delayed human replies, our AI provides a faster, more consistent customer experience.
4. Can AI deliver the same level of empathy as a human?
Empathy is critical in sales, and while AI can’t replicate human emotions, it can simulate understanding based on context. By using carefully designed conversation flows and tone guidelines, our AI can come close to matching the sensitivity and empathy needed in a sales interaction, offering a great customer experience, especially when compared to delayed or non-existent responses.
5. How does the AI scale with my business?
Our AI is designed to scale with your business as it grows. We integrate with platforms like Salesforce, and as your lead volume and complexity increase, our AI can adapt to handle the additional load. We focus on companies in Professional Services, ensuring seamless scalability as your customer base and needs grow.
6. How does your AI avoid mistakes or "hallucinations"?
AI systems, including ours, sometimes generate responses that seem accurate but may be incorrect or misleading. These are called "hallucinations". While we take steps to minimise them, such as using high-quality training data and running multiple models for accuracy (a process known as Mixture of Experts), it’s important to understand that some risk remains. Our models are designed to stay focused on specific domains of knowledge to reduce this risk.
7. Can the AI access external databases for information?
Yes, our AI Sales Agent has access to specific databases relevant to the sales process. For example, when guiding a customer through the sales funnel, it can pull up the latest product details, pricing, and other essential information to keep the conversation accurate and informed.
8. How does the AI personalise the conversation?
The AI doesn’t just predict the next word—it uses context from the conversation and adapts to the customer’s input. This allows for more fluid, natural conversations. We also control the level of variability in the responses through something called "temperature". Lower temperatures mean the AI sticks closely to the data it has been trained on, whereas higher temperatures allow for more creative responses.
9. Is my data safe with your AI?
Absolutely. Data privacy and security are our top priorities. We follow strict data handling procedures and comply with all relevant regulations to ensure your information and your customers' information are protected.
10. How does your AI book appointments?
Our AI integrates with your existing calendar and booking systems to schedule appointments. Once a customer confirms, the AI finalises the booking and sends confirmation details to both you and the customer.
11. Can the AI handle complex customer queries?
Yes, our AI is designed to handle a wide range of queries, from simple product questions to more complex requests. In cases where the AI doesn’t have an immediate answer, it will either pull information from the database or escalate to human support.
12. How can I be sure the AI isn’t giving false information?
We use high-quality training data to ensure that the AI gives reliable answers. Additionally, we employ guardrails to check responses before they’re presented. Our team continually monitors and updates the AI to keep it accurate and aligned with your business needs.
13. How does the AI know when to hand off to a human?
Our system is designed to recognise when a customer’s request is outside the scope of the AI’s knowledge or when human intervention would provide a better experience. At that point, the conversation is seamlessly handed over to a human agent.
14. Does the AI integrate with platforms like Salesforce?
Yes, our AI integrates with Salesforce and other CRM platforms. This allows businesses to streamline the lead-to-appointment process and scale effectively. We're targeting Professional Services companies that already use platforms like Salesforce.
15. Is there a limit to the amount of data the AI can handle?
Currently, the AI is capable of handling up to 2,000 conversations, but we offer additional capacity based on customer needs. Each additional conversation is priced at approximately £1, though the cost decreases with higher volumes.
16. How can I be sure this isn’t just a typical chatbot?
The best way to demonstrate the difference is through a live demo. We import your knowledge base and customise the AI to fit your specific sales process. Unlike traditional chatbots with limited, linear flows, our AI engages in dynamic conversations, making it far more effective in real-world sales situations.
17. What kind of results can I expect from using your AI?
In our initial pilot, our AI delivered a 2.3x increase in the number of appointments booked compared to sending traffic to a standard landing page. While we are still early in our journey, we are confident that our AI will continue to outperform traditional sales approaches.